Delivery & Returns

DELIVERY

Our flat rate shipping charge is £5 and your parcel will be delivered to you within 2-3 working days. You will be kept updated with your tracking information via text message and/or email. 

RETURN POLICY

Merchandise purchased online is accepted for a refund or exchange if returned in salable condition within 14 days of the ship date, accompanied by the original receipt. 

RETURNS

Making a Return must be made within the guidelines of our Return Policy.

 We only accept returns or exchanges of items purchased on our website with the original receipt. Please contact our customer care department at sales@elementree-splitter.com with a detailed description of what you want to return or exchange, your order number and we will get back to you within 24 hours.

When returning postage yourself, we suggest you insure the package and purchase tracking services for your protection.